Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurants policies and procedure.Assist with hosting and cashiering as needed.Communicate effectively with staff, guests and support departments.Operate Restaurant/Outlet in an atmosphere as specified by manager.Provide direction and guidance to staff during the shift by following the Codes of Conduct of Pechanga Resort and Casino.Be knowledgeable regarding company policies and procedures by attending all training seminars and using initiative to learn.Ensure that all staff are following service procedures by general observations and performing service audits using the Food and Beverage Service Guarantees as a guide.Ensure that all staff are on duty and in appropriate uniform and well-groomed by following the Dress Code Standards of Pechanga Resort and Casino.Provide a four-diamond experience for the guest by following the Service Standards of Pechanga Resort and Casino.Provide up-to-date information at pre-shift meetings.Completely understands all policies, procedures, standards, specifications, guidelines and training programs.To communicate the events of the shift and needs of the department in a clear and concise manner, giving management the information needed to provide a four diamond experience for the guest.Īll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. To create a climate of trust and integrity in relationships with line staff, patrons and management. To maintain a clean, safe work environment by following the Health, Safety and Sanitation Codes of the State, County and Company. To oversee and ensure adherence to all alcoholic beverage service laws and policies. Act as representative of the company in the interaction with guests and patrons of the facility. Provide supplies and stock necessary to the operation (through warehouse or other providers). Provide support to line staff in the performance of their duties. To serve as informal liaison between line staff and management. To protect the assets of the company, not only by monitoring and controlling labor, but also in the prevention of accidents, preventing the misuse of company property and overseeing cash handling procedures. To ensure procedural observance by line staff. To oversee the daily / hourly operations of the department during a normal 8 hour shift.

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